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The player from India had confronted a complicated verification procedure with 1xBet after depositing and winning. When the player attempted to withdraw the profits, the casino had requested various documents and, after their submission, had stated that his account was under verification for 180 days. Additionally, 1xBet’s customer service had not been responsive and helpful. Despite having provided all the requested documents, the issue had remained unresolved. We had informed the player that depositing from a third-party account was against the casino’s terms and that the casino had the right to void winnings and block accounts based on this.
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The player from Morocco is experiencing difficulties withdrawing his winnings due to ongoing verification. After some time the situation was resolved and the player has received his payment. ”Inform2Tuhim” from India complained about the fact that the three deposits he had made 3 months ago were still not credited to his player’s account. The casino responded that the problem was on the side of player’s payment system.
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Also, his account was blocked and the casino confiscated his balance because he was accused of having duplicate accounts. A player from Bolivia has been waiting for account verification for 20 days to process a withdrawal. The required documents were provided, but despite contacting live support daily, the issue hasn’t been resolved. The player from Bolivia made a withdrawal request and went through a two-week verification process.
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The player from Greece had his bonus winnings cancelled without further explanation. The player from France has requested a withdrawal five days ago. The player from Brazil is criticizing the mandatory deposit wagering for real money. The player from Ukraine is dissatisfied with high unexpected fees.
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The casino continued to reject the bank statement provided, even though it showed all the requested data. The player had initially created two accounts, which led to complications during the verification process. Despite having provided multiple bank statements and even a video of the process of obtaining the statement, the casino continued to request more detailed information. After a lengthy back-and-forth, the casino’s Security Department decided to send new instructions to the player. Eventually, the player confirmed that the funds had been released from his account, resolving the issue.
The player from Chile requested the casino to impose a deposit limit or close their account due to gambling issues. Despite their efforts, the casino has not complied, resulting in the player losing 470,000 CLP. The case was successfully resolved, and the player got a refund. The player from Bolivia has not been credited for two withdrawal requests totaling 2000 bs.
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However, when the player began winning more than his deposit, the casino started requesting documents and blocked his withdrawals. We had contacted the casino on the player’s behalf to gather more information, but due to the issue likely being related to sports betting, we were unable to resolve the complaint. The player from Argentina had been unable to withdraw his funds from 1xbet, totaling 17,239 USD. The casino continually requested more verification documents, which slowed down the withdrawal process. The player received a partial payment of 15,900 USD but was still missing the remainder. The casino accused the player of multiple account creation, which the player denied.
You can then state details on the payment method you will utilize. Given the points considered, disclosure of the information would be damaging to the Commission as a regulatory body which serves to protect the wider public interest. This would result in making it more difficult for the Commission to achieve its regulatory aims. We acknowledge that there is a legitimate public interest in promoting the accountability and transparency of the Commission.
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The player from Bolivia had been trying to verify his account for a week but it remained in the processing queue. The player reported that the verification process had been ongoing since February 16th and all the documents had been accepted. However, the casino had not provided any updates since then. The situation escalated when the player’s account was blocked. Despite our team’s efforts to mediate and extend the complaint’s timer, the player did not respond to our messages, leading to the rejection of the complaint. The player in Nigeria is experiencing withdrawal issues on 1xbet after they changed the withdrawal options removing the Kuda bank.
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Subsequently, the casino suspended the player’s account for alleged fraud, rejected her verification documents, and declined her payment and account closure requests. The player confirmed that she had not used a bonus and had previously verified her account. After further communication, the casino canceled her gaming contract and transferred her winnings.
Advertising is particularly rife in modern football, and it is almost impossible to avoid mention of the likes of Bet365, Paddy Power and Ladbrokes when watching games on TV. It later emerged that 1xBet were used to promote gambling on children’s sports and cockfighting, among other offences. 1xBet bookmaker company will activate its sponsorship on CAF’s official digital platforms as well as official stadiums of the competitions. 1xBet bookmaker company officially announces its partnership with some of the most prestigious African football competitions.
After fulfilling numerous documentation requests and participating in a Skype call, his account had been blocked unexpectedly. Despite his appeal and sending notarized documents, the player couldn’t access his account or his winnings. The casino had claimed that the player violated the terms and conditions by having multiple accounts and only allowed him to withdraw his initial deposit.
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Could you please provide us with evidence that the player has violated the terms of service (T&C) by using multiple accounts to gain an unfair advantage with bonuses? We need to review this evidence carefully to determine whether we agree with your decision to block the player’s account and confiscate their winnings. The page that opens after logging into your account contains announcements and company news (promotions, bonuses, competitions, services, etc.). There are tabs Supertop (popular matches) and Selections (European cups, superclubs, Top football, Top basketball, Top tennis, League Pro and so on). 1xBet offers an almost unrivaled selection of sports betting options compared to their competitors.
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It is possible to share the data directly here, with your reply, or by sending them to my email address (). I’ll try my best to help you with the issue by contacting the casino. Thank you very much, etrue1995, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas () who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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The player requested a withdrawal that was supposed to be sent to his PayPal account. Later on, the PayPal had closed the player’s account with them claiming that he had used fake accounts to receive the money from. The player made a complaint 7 months after the issue occurred. He said he had requested a withdrawal, it was accepted and he received vouchers to his email.
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The player from Brazil had experienced prolonged and repetitive document verification processes during his withdrawal request from the online casino. Despite his compliance, the casino had continually denied his withdrawals, leading to his frustration. However, after more than 10 days and with the assistance of our Complaints Team, the player’s account verification had finally been completed and he was able to withdraw his funds. The player had expressed dissatisfaction with the casino’s lengthy and bureaucratic KYC process, advising against its use.
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The player from Mexico has been trying to withdraw his winnings, but he keeps receiving an error message. The player from India had their account disabled due to a suspicious deposit. The player was advised that the investigation will take 180 days.
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The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.
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The player made a few successful deposits and withdrawals during a two months period but after his last withdrawal request was made, his account was blocked. The casino asked him to send documents for verification but it was taking way longer than expected. For over two months period, the casino kept on asking the player to provide the documents all over, again and again, they even had two Skype phone calls. Later on, the player was accused of breaking multiple rules in the casino.
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There is no further information available and this complaint was left without a resolution. The player had won €3,000 and after successful verification, was able to withdraw €2,000. With the rest of his funds, he kept on playing, got his balance up to €3,000 once again and requested a withdrawal. The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts.
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However, they failed to provide proof and have not replied to this complaint. According to the casino, the player failed their verification process. It happened when he won a big amount, €21,000 and the verification started. In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved.
The player was advised to have the actual account holder file the complaint. The player from Benin had had her 1xbet account locked for almost 10 months. Despite having provided several requested verification documents, she had continued to receive the same message from 1xbet stating that more time was needed. The player had played aviator in the casino and some sports games, without accepting any bonuses.
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The casino then sent the player an email in which they promised to return his deposit. The mediator asked the casino to provide proof of these accusations and also did the player. Unfortunately, the casino never provided any proof and the case remained unresolved. The player, Maria, requested a withdrawal of $3,000 and was asked by the casino to send documents for verification via email. Shortly after that, her account was blocked and she was asked to send more documents via land mail, which cost her €50 to do so.
Therefore, we were unable to accept his complaint, but offered to contact the casino on his behalf to gather more information. The player from Indonesia had requested a withdrawal 391 months ago which was denied by the 1XBet bookmaker. The bookmaker had set event limits, cancelled the withdrawal, and had requested various forms of verification such as photos and three months worth of receipts. Despite having provided these, the player received no response from support. We had attempted to investigate the issue by asking the player additional questions for clarification.
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Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so. The player from Benin had been unable to access his 1xbet account since October 2022. Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino’s security team. The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player’s verification documents but could not assist due to the complaint being over a year old, which made it a ‘cold case’.